Grand Poker SUCKS

So I have been too busy with other stuff to be involved with anything poker related but saw that Grand Poker finally relaunched their room. I logged into my account and saw an extra $150 in there; I assumed they had given me the bonus that I originally was chasing after when I joined the site. Great, decided to make a cashout of $140 and leave the rest in there so I could still play. NO option on the website or poker room to cash out so I had to go through their ridiculous live chat. The agent made me verify my password though the chat to proceed which was ridiculous since I was already logged in and that could be a security breach.

Anyway I found out I had to send an email to cash out with my acct # and amount (fine) but the only way they process cashouts is through bitcoin (not fine). So I went through with a cashout and today I got an email saying it was denied and that they made a mistake with giving me the bonus when I had not cleared it. Not only that but they took the liberty of confiscating my entire balance on the site and left me with $0.00 and invited me to make a deposit if I wanted to play again. 

Tried explaining that the remaining amount was the initial stake and that some of the money was earned in freeroll tournaments anyhow (which do not require you to have a balance on the site to be able to play), but they went into shutdown mode and now refuse to respond to me. I kinda figured I'd never see any of that money anyway but this is bullshit.
 
This site is not regulated so they can basically do whatever they want. Be forewarned, DO NOT DEPOSIT MONEY ON THIS SITE EVER. This includes VietBet which is their sportsbook (and conveniently had no problem letting me place sports wagers with the free bankroll poker offer). 

So that will be it for poker for me for now, next time I play will be live in a cardroom. Not sure when that will be.

Comments

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August 1, 2018 at 12:59 AM
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August 31, 2018 at 10:11 PM
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